Article ID: 836152
This article has been archived. It is offered "as is" and will no longer be updated.
When you click the Explore button on the ActiveSync toolbar in Microsoft Windows, the device Explorer window does not open.
This problem occurs because the Windows shell policy on your computer disables shell name extensions that are not trusted.
The shell policy sets the value of the
EnforceShellExtensionSecuritykey to 1. This setting causes the shell to run only the shell extensions that are registered under the
To enable the device explorer, add the ActiveSync extension to the list of trusted extensions. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about approved shell extensions and the EnforceShellExtensionSecurity key, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/216384/ )Approved shell extensions only enforced if EnforceShellExtensionSecurity key is turned on