Article ID: 830084 - View products that this article applies to.
When you try to install Microsoft Windows XP on a new hard disk that is formatted with the NTFS file system, you may receive the following error:This error occurs after Windows XP copies the installation files to the hard disk and the computer restarts.
This problem may occur if either of the following conditions is true:
Step 1: Make sure that the hardware Is compatible with Windows XPFor the latest compatibility information, visit the following Microsoft Web site:
http://www.windowsmarketplace.comFor additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/255036/ )Microsoft Support Policy on Hardware Not On Windows NT HCL
(http://support.microsoft.com/kb/314062/ )The Latest Windows XP Hardware Compatibility List
If the hardware is listed on the latest Windows XP hardware compatibility list, see step 2.
Step 2: Use the recovery console to confirm that the hard disk or file system Is not damagedImportant We recommend that only advanced users or administrators use the Recovery Console.
Note Only the Administrator account can access the Recovery Console.
Step 3: Replace the hard diskIf the hard disk is damaged and cannot be repaired, you may have to replace it. Contact your computer manufacturer, the retailer where you bought your computer, or a qualified repair technician for information about how to replace the hard disk.
For more information about how to use the chkdsk command-line command to check and repair a damaged hard disk, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307654/ )How to install and use the recovery console in Windows XP
(http://support.microsoft.com/kb/314058/ )Description of the Windows XP Recovery Console
(http://support.microsoft.com/kb/313348/ )How to partition and format a hard disk in Windows XP
For more information about this error when it occurs on already-established systems, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307545/ )How to recover from a corrupted registry that prevents Windows XP from starting