Article ID: 821225 - View products that this article applies to.
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When you are running a Windows 2000 Terminal server that has Citrix Metaframe software installed, system performance may become slow or the computer may stop responding.
This problem may occur if you use the Callback feature and you configure this feature to use an asynchronous modem.
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File InformationThe English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------- 10-Feb-2003 11:57 5.0.2195.6654 125,712 Icaapi.dll 07-Oct-2002 05:29 5.0.2195.6609 93,456 Licmgr.exe 07-Apr-2003 10:09 5.0.2195.6701 330,512 Lserver.exe 10-Feb-2003 11:57 5.0.2195.6659 26,384 Mstlsapi.dll 29-Mar-2003 02:30 5.0.2195.6697 100,248 Rdpwsx.dll 28-May-2003 02:00 5.0.2195.6749 142,608 Termsrv.exe 26-Mar-2003 04:26 5.0.2195.6672 23,312 Tls236.dll 28-May-2003 02:01 5.0.2195.6701 39,184 Winsta.dll
To work around this problem, turn off the Callback feature:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/816915/EN-US/ )New Naming Schema for Microsoft Windows Hotfix Packages
Article ID: 821225 - Last Review: October 26, 2013 - Revision: 2.5