Article ID: 817861 - View products that this article applies to.
When you use your Microsoft Windows XP-based computer on a local area network (LAN), and you map a network drive to a shared network folder that is located on a Windows 2000 Server-based server, you may experience the following symptoms:
This problem occurs if you click to select the Launch folder windows in a separate process check box on the View tab of the Folder Options dialog box in Windows Explorer.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform ------------------------------------------------------------------- 06-Feb-2004 20:41 6.0.2800.1340 8,347,648 Shell32.dll x86
To work around this behavior, click to clear the Launch folder windows in a separate process check box. To do this, follow these steps:
Article ID: 817861 - Last Review: October 10, 2005 - Revision: 2.6