Windows XP Stops Responding at the Welcome Screen

Article translations Article translations
Article ID: 294427 - View products that this article applies to.
This article was previously published under Q294427
Expand all | Collapse all


When you restart Windows XP and the Welcome screen is displayed, your computer may stop responding: neither the keyboard nor the mouse work. When you restart your computer again using the F8 key, you may receive the following error message:
System restart has been paused:

Continue with system restart.
Delete restoration data and proceed to system boot menu.


This problem can occur when your computer enters into the Hibernate mode and accesses a corrupted memory snapshot.


To resolve this problem, select the Delete restoration data and proceed to system boot menu option which enables the computer to perform a normal restart, instead of performing the restoration process while the computer is in Hibernate mode.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


The Hibernate mode is a Power Management mode which can store the state of your computer in its primary mass storage device. The Hibernate mode is useful when you leave your computer in Standby mode for an extended period of time.


Article ID: 294427 - Last Review: January 13, 2006 - Revision: 1.3
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
kbenv kberrmsg kbprb KB294427

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from