Article ID: 272943 - View products that this article applies to.
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The fax programs in the products listed in the "Applies To" section do not support the distinctive ring feature. Because of this, they cannot distinguish calls for distinct numbers if the phone line is enabled with distinctive ring.
This problem occurs because in the products listed in the "Applies To" section, the implementations of UNIMODEM in TAPI do not support the distinctive ring feature.
To work around this problem, use any of the following methods:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Article ID: 272943 - Last Review: February 28, 2014 - Revision: 5.4