Do Not Install Active Desktop on Terminal Server

Article translations Article translations
Article ID: 186497 - View products that this article applies to.
This article was previously published under Q186497
Expand all | Collapse all


After you perform a standard installation of Microsoft Internet Explorer 4.01 with Active Desktop, restart the Terminal Server computer, and log on, the computer stops responding (hangs) or displays a blue screen. Little more than the Start Menu and Task Manager can be available.

If you remove the Active Desktop component, the problem is resolved for users logging on at the console but Terminal Server clients may receive the following error message:
Cannot access this file. Path is too long.
If you click OK, the client session ends.


To work around this problem, remove Internet Explorer and reinstall it without the Active Desktop component. Follow these steps to remove Internet Explorer:
  1. Click Start, point to Settings, and then click Control Panel.

    NOTE: It may take a long time for Control Panel to open after you click it.
  2. Double-click Add/Remove Programs.
  3. Select Microsoft Internet Explorer 4.0, and then click Add/Remove.
  4. Remove Internet Explorer.


Article ID: 186497 - Last Review: November 1, 2006 - Revision: 2.1
  • Microsoft Windows NT Server 4.0, Terminal Server Edition
kbenv kberrmsg kbprb KB186497

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from