Error message: When you unmount volumes, delete snapshots or try to fail over disks on which snapshots are saved: "0x00000D6 DRIVER_PAGE_FAULT_BEYOND_END_OF_ALLOCATION"

Article translations Article translations
Article ID: 977153 - View products that this article applies to.
Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.
Expand all | Collapse all

On This Page

Symptoms

You have a computer that is running Windows Server 2008 or Windows Vista. When you unmount a volume, delete a snapshot or try to fail over a disk on which snapshots are saved to another Cluster node, you receive the following Stop error message:
0x000000D6 (parameter1, parameter2, parameter3, parameter4)
DRIVER_PAGE_FAULT_BEYOND_END_OF_ALLOCATION
Notes
  • The four parameters in this error message vary, depending on the computer's configuration.
  • Not all "0x000000D6" Stop errors are caused by this problem.

Cause

This issue occurs because of a timing issue in the mount manager. The mount manager releases a lock and then requires the same lock when it enumerates all volumes. However, the mount manager does not check whether any volume change occured when it obtains the lock again. The timing issue occurs if any volumes or snapshots become unavailable in this period. Therefore, the mount manager accesses an invalid object. This behavior causes the stop code error.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 Service Pack 2 (SP2). For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). The dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time (DST) bias. Additionally, the dates and times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes
Important Windows Vista and Windows Server 2008 updates are included in the same packages.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 SP2 and of Windows Vista SP2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mountmgr.sys6.0.6002.2226354,32810-Nov-200916:09x86
Msmmsp.dll6.0.6002.2226310,75210-Nov-200915:32x86
For all supported x64-based versions of Windows Server 2008 SP2 and of Windows Vista SP2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mountmgr.sys6.0.6002.2226367,12810-Nov-200916:03x64
Msmmsp.dll6.0.6002.2226311,26410-Nov-200915:27x64
For all supported IA-64-based versions of Windows Server 2008 SP2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mountmgr.sys6.0.6002.22263166,96810-Nov-200916:04IA-64
Msmmsp.dll6.0.6002.2226323,55210-Nov-200915:25IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: -
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista SP2 and for Windows Server 2008 SP2


Additional files for all supported x86-based versions of Windows Vista SP2 and of Windows Server 2008 SP2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb977153_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36410-Nov-200923:37Not Applicable
Package_for_kb977153_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43010-Nov-200923:37Not Applicable
Package_for_kb977153_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36010-Nov-200923:37Not Applicable
Package_for_kb977153_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42210-Nov-200923:37Not Applicable
Package_for_kb977153_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36410-Nov-200923:37Not Applicable
Package_for_kb977153_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43010-Nov-200923:37Not Applicable
X86_microsoft-windows-mountpointmanager_31bf3856ad364e35_6.0.6002.22263_none_f4ca5c671d77a0c9.manifestNot Applicable7,38910-Nov-200917:15Not Applicable
Additional files for all supported x64-based versions of Windows Vista SP2 and of Windows Server 2008 SP2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-mountpointmanager_31bf3856ad364e35_6.0.6002.22263_none_50e8f7ead5d511ff.manifestNot Applicable7,40310-Nov-200917:07Not Applicable
Package_for_kb977153_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37210-Nov-200923:37Not Applicable
Package_for_kb977153_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43810-Nov-200923:37Not Applicable
Package_for_kb977153_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,36810-Nov-200923:37Not Applicable
Package_for_kb977153_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43010-Nov-200923:37Not Applicable
Package_for_kb977153_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37210-Nov-200923:37Not Applicable
Package_for_kb977153_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43810-Nov-200923:37Not Applicable
Wow64_microsoft-windows-mountpointmanager_31bf3856ad364e35_6.0.6002.22263_none_5b3da23d0a35d3fa.manifestNot Applicable3,60610-Nov-200917:04Not Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 SP2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-mountpointmanager_31bf3856ad364e35_6.0.6002.22263_none_f4cc005d1d75a9c5.manifestNot Applicable7,39610-Nov-200916:51Not Applicable
Package_for_kb977153_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,36410-Nov-200923:37Not Applicable
Package_for_kb977153_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42610-Nov-200923:37Not Applicable
Package_for_kb977153_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,36810-Nov-200923:37Not Applicable
Package_for_kb977153_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43410-Nov-200923:37Not Applicable
Wow64_microsoft-windows-mountpointmanager_31bf3856ad364e35_6.0.6002.22263_none_5b3da23d0a35d3fa.manifestNot Applicable3,60610-Nov-200917:04Not Applicable

Properties

Article ID: 977153 - Last Review: October 9, 2014 - Revision: 3.0
Applies to
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
Keywords: 
kbmdd kbqfe kbHotfixServer kbsurveynew kbautohotfix kbexpertiseinter kbbug kbfix KB977153

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com