You receive a "Windows Media Player cannot convert the file to the format required by the device" error message when you try to synchronize video content in Windows Media Player 10 to a Pocket PC 2003 device

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Article ID: 885213 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
This article has been archived. It is offered "as is" and will no longer be updated.
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Symptoms

When you try to synchronize video content in Microsoft Windows Media Player 10 to a Pocket PC 2003 device, the video content is not copied to the device. You receive the following error message:
Windows Media Player cannot convert the file to the format required by the device.

Cause

This issue occurs because Windows Media Player 10 does not support synchronizing video content to a Pocket PC 2003 device.

Workaround

To work around this issue, follow these steps:
  1. Start Microsoft Windows Explorer.
  2. Drag the video content onto the device icon.

    The video content is copied to your device.

Properties

Article ID: 885213 - Last Review: January 13, 2015 - Revision: 3.0
Applies to
  • Windows Media Player 10
Keywords: 
kbnosurvey kbarchive kberrmsg kbtshoot kbprb KB885213

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