Article ID: 831129 - View products that this article applies to.
When you view local drives or mapped network drives in Microsoft Windows Explorer, the left pane (folder tree) or the tree view may flicker, or the whole folder structure may constantly be updated with speeds that vary from one update every few seconds to one every few minutes. Therefore, users who are logged on to a Microsoft Windows Server 2003-based terminal server may experience performance issues with Windows Explorer.
If you open a folder to a network share on a Windows Server 2003 server and then perform a Network Monitor trace, you may notice that server message block (SMB) keepalive packets are sent every 32 to 33 seconds.
This problem occurs because if you map a drive to a share on a server and then changes occur in the file system of the folder structure on that mapped drive, Windows Server 2003 sends change notify packets to report these changes to the client computer. On the client computer, Windows Explorer updates the open window when it receives a file change notification.
Note Excessive flickering can also be caused by antivirus software or by another third-party program that constantly updates the folder or the folder tree on the server that clients are connected to.
To resolve this problem, apply the hotfix that is described in this article, and then enable one of the following registry entries:
Important You must configure one of these registry entries to modify the default behavior in Windows. For additional information about how to do this, see the "Installation information" section of this article.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer to apply the changes after you apply this hotfix. However, you do not have to restart the computer immediately after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-Bit Editions
Date Time Version Size File name -------------------------------------------------------- 06-Nov-2003 02:18 6.0.3790.100 8,168,448 Shell32.dll
Windows Server 2003, 64-Bit Editions
Date Time Version Size File name Platform -------------------------------------------------------------------- 06-Nov-2003 02:17 6.0.3790.100 12,953,600 Shell32.dll IA-64 06-Nov-2003 02:18 6.0.3790.100 8,168,448 Wshell32.dll x86
322756After you apply this hotfix, create the
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
NoRemoteRecursiveEventsregistry entry or the
NoRemoteChangeNotifyregistry entry in one of the following registry subkeys:
If you create the entry in the
HKEY_CURRENT_USERregistry hive, the setting is applied only for the currently logged-on user. If you create the entry in the
HKEY_LOCAL_MACHINEregistry hive, the setting is applied to all users who log on to the server. Create one of the following registry entries:
NoRemoteRecursiveEventsregistry entry or the
NoRemoteChangeNotifyregistry entry on a computer that uses a network-based configuration (for example, a %USERPROFILE% variable that points to a network drive or to a UNC path), Windows Explorer does not automatically update the display when file changes or folder changes are made by other users.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
For additional information about this problem on Microsoft Windows XP-based computers, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816375/ )Windows XP Explorer Pane Flickers on Mapped Network Drives
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates
Article ID: 831129 - Last Review: July 24, 2007 - Revision: 4.11