Article ID: 311928 - View products that this article applies to.
This article was previously published under Q311928
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When you connect to a Web server that dynamically generates a Microsoft PowerPoint 2002 slide show, Microsoft Internet Explorer may send two GET requests for the resource. The second GET typically does not have session state information, temporary cookies, or authentication information that may have already been specified for the client.
This problem occurs most frequently with Internet Server Application Programming Interface (ISAPI), Active Server Pages (ASP), or Common Gateway Interface (CGI) programs that adjust the HTTP "Content Type" header to identify the installed program.
This problem occurs when you use Microsoft PowerPoint 2002 and Microsoft Internet Explorer version 5.0 or later. PowerPoint 2002 slides lose information that pertains to Internet Explorer version 5.0 or later.
When this occurs, Internet Explorer can activate the Active Document server, but when the server tries to bind to and read the data for the document, Internet Explorer re-downloads the document from the context of the server.
When the server is an out-of-process local server, the second download is treated as a new session with the Web server. This behavior is by design and is comparable to connecting with the server from two browser instances.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the English version of this fix will have the file attributes (or later):
Date Time Version Size File name ----------------------------------------------------------- 19-DEC-2001 10:46 2,915,352 Powerpnt.msp 19-DEC-2001 11:03 5,469,184 Powerpnt_Admin.msp
Date Time Version Size File name -------------------------------------------------------- 11-DEC-2001 22:13 10.0.3604.0 5,974,344 Powerpnt.exe
To work around this problem, add the following information to the Hypertext Transfer Protocol (HTTP) header:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.