Article ID: 275003
This article was previously published under Q275003
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If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854If you are viewing this article from Microsoft Help and Support and want to print this article, press CTRL+P. To display a context menu, press RIGHT CLICK.
(http://support.microsoft.com/kb/315854/EN-US/ )Windows 98 and Windows Me Error Message Resource Center
After use the Disk Defragmenter tool (or a third-party defragmenting tool) to defragment your hard disk, your computer continues to run correctly. However, when you restart your computer, you may receive any of the following error messages:
You might also receive error messages from a long string of sources, all of which point to either Gdi32.dll or Winmm.dll.
Scandskw caused Fatal exception O3H in module user32.dll
Mprexe caused an exception 03h in module user32.dll
Statemgr caused an exception 03h in module user32.dll
Rundll32 caused an exception 03h in module user32.dll
Mstask caused an exception 03h in module user32.dll
The following files may have been corrupted by Cmapieng.vxd:
Network Associates has provided a patch for Windows Me users. To obtain the update patch, see the following Network Associates Web site:
To resolve this issue, perform the following steps:
Frequently Asked Questions About This IssueQ: Is there a patch for this issue?
A: Yes, Network Associates has provided a patch for Windows Me users. To obtain the update patch, see the following Network Associates Web site:
Q: I did not receive a Startup Disk with my computer, how do I get one?
A: View the following Microsoft Knowledge Base article to learn how to create a Windows Me Startup Disk:
(http://support.microsoft.com/kb/267287/EN-US/ )How to Create a Startup Disk in Windows Me
Q: How do I know if this issue applies to me?
A: Check for the existence of the Cmapieng.vxd file on your computer. If the file is on your computer, this issue applies to you. If the file is not on your computer, this issue does not apply to you. To search for files on your computer, click Start, point to Search, and then click For Files or Folders. Then type the name of the file or folder you want to find. In the Look in list, click the drive, folder, or network you want to search, and then click Search Now.
Q: I do not have the Cmapieng.vxd file on my computer, but I get some of these error messages, what do I do?
A: Visit the Windows 98 and Windows Me Error Message Resource Center for help with other error messages:
Q: What do I do if I am having other problems with the Defragmenter tool?
A: View the following Microsoft Knowledge Base article to view a list of Microsoft Knowledge Base articles that apply to the Disk Defragmenter tool:
(http://support.microsoft.com/kb/286263/EN-US/ )List of Articles About the Disk Defragmentor Tool
The following Network Associates products include the Cmapieng.vxd file that causes the issue:
Cybermedia's Oil ChangeThe following current versions of these products (as of October, 2000), do not include the Cmapieng.vxd file:
Uninstaller version 5 and earlier
Guard Dog version 2.5 and earlier
First Aid 97, 98 and 2000
McAfee Utilities 3.0
McAfee Office version 2
McAfee Office 2000 (version 3.0)
The Help Spot
Uninstaller version 6 and later
Guard Dog version 3.0 and later
McAfee Utilities version 3.1 and later
McAfee Office version 3.1 and later
This is a list of products that require the patch to correct the defragmentation issue with Windows Me:
McAfee Office 1.0* Versions of Guard Dog prior to version 2.0 need a full product upgrade.
McAfee Office 2.0
McAfee Office 2000
McAfee Office 3.11***
First Aid 98**
First Aid 98 Deluxe
First Aid 2000
First Aid 2000 Deluxe
Guard Dog 2.01*
Guard Dog 2.5
Guard Dog 2.05
Internet Guard Dog 3.01
Internet Guard Dog 3.11
McAfee Utilities 3.0
McAfee Utilities 3.01
** Versions of First Aid prior to First Aid 98 need a full product upgrade.
*** Cmapieng.vxd is installed on the hard disk with these products but is not registered in the registry. To run into this problem, you would have to edit the registry and add the correct line to load Cmapieng.vxd.
NOTE: The patch does not make these products Windows Me compatible. See the McAfee site listed above for details on obtaining a Windows Me compatible upgrade for your product.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.