XCCC: Error Message: System Cannot Find the File Specified (0xc0020002)

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Article ID: 323730 - View products that this article applies to.
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When you install Exchange Server 5.5 Service Pack 4, you may receive the following error message:
System cannot find the file specified

Microsoft Windows NT ID No: 0xc0020002
You receive the error message when you update the Microsoft Outlook Web Access (OWA) component.

NOTE: You may also receive this error message if you manually remove OWA, and then try to reinstall it.


This issue can occur if you remove the Cmd.exe file from the %Systemroot%\System32 folder.


To resolve this issue, move the Cmd.exe file to the %Systemroot%\System32 folder, and then reapply Exchange Server 5.5 Service Pack 4.


Article ID: 323730 - Last Review: October 26, 2013 - Revision: 3.2
  • Microsoft Exchange Server 5.5 Standard Edition
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