Article ID: 827663 - View products that this article applies to.
This article is intended for a beginning to intermediate computer user.
Note If you still have problems with this error message, you might want to ask someone for help or contact support. For information about how to contact support, visit the following Microsoft Web site:
When you run Windows XP, you may randomly receive an error message on a blue screen that references the 0x0000008E (KERNEL_MODE_EXCEPTION_NOT_HANDLED) error.
Use Microsoft Update to obtain the latest service pack for Windows XPMicrosoft Update is a program that automatically installs important updates for you. This includes the latest service pack.
Automatic methodTo automatically install Microsoft Update, please visit the following Microsoft Web site:
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/945658/ )General troubleshooting for an error message that you may receive randomly in Windows XP: "Stop 0x0000008E"
(http://support.microsoft.com/kb/322389/ )How to obtain the latest Windows XP service pack
If these Microsoft Knowledge Base articles do not help you resolve the problem, or if you experience symptoms that differ from those that this article describes, please search the Microsoft Knowledge Base for more information. To search the Microsoft Knowledge Base, visit the following Microsoft Web site:
http://support.microsoft.comThen, type the text of the error message that you receive, or type a description of the problem in the Search Support (KB) field.
Article ID: 827663 - Last Review: May 22, 2013 - Revision: 6.0