Article ID: 827356 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Scheduled recordings may not occur or may be truncated after Microsoft Windows XP Media Center resumes (awakens) your computer from standby.
This behavior occurs for the following reasons:
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Date Time Version Size File name -------------------------------------------------------------- 20-Aug-2003 11:57:56 5.1.2600.1223 1,699,840 Ehshell.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Media Center Technical SupportBecause Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.
You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: