Article ID: 822384 - View products that this article applies to.
Note This issue does not affect any Windows 2000 hotfixes that are available from the Microsoft Download Center or the Windows Update Web site, including Windows 2000 Security Updates. This issue affects only a small number of post-Service Pack 4 (SP4) hotfixes that were available only from Microsoft Product Support Services. These hotfixes are listed in the "More Information" section of this article.
If this issue affects your system, the Windows 2000 SP4 installer will pause during setup and alert you to the fixes that are in conflict. If you do not receive this message, you can ignore this issue. If you choose to continue setup without taking action, you can still finish the SP4 installation, and then apply the updated fix afterward.
If you try to install a post-SP4 version of any of the Windows 2000 hotfixes that are listed in the "More Information" section of this article on a computer where SP4 for Windows 2000 is installed, you experience both of the following symptoms:
This issue occurs because of the testing process that is performed before the release of a service pack.
Before SP4 for Windows 2000 was released, extensive testing was performed to make sure that all the included fixes and updates worked correctly. During the time before SP4 was released, during testing, new customer-requested updates were not incorporated into SP4. Instead, Microsoft scheduled the new customer-requested updates into a future service pack for Windows 2000. To provide solutions to customer requests as quickly as possible, these updates were created as post-SP4 versions of hotfixes, and then released to the customers who needed them. These post-SP4 hotfixes are not included in SP4, but may be included in later service packs for Windows 2000.
Additionally, during testing of Windows 2000 SP4 before it was released, some new problems were discovered and were incorporated in SP4. These updates and fixes will also be included in later service packs. However, it was not possible to include these updates or fixes in the post-SP4 hotfixes because they had already been distributed to the customers who requested them.
To resolve this issue, obtain and install the updated versions of the hotfixes that are listed in the "More Information" section of this article.
With the release of Windows 2000 SP4, the post-SP4 hotfixes have now been re-created to include all necessary improvements and updates. These updated hotfixes are available to customers to upgrade post-SP4 hotfix versions so that they do not lose functionality and have no conflicts when they install SP4 for Windows 2000 or when they install updates on a computer that is running Windows 2000 SP4. These updated hotfix versions are referenced with the same Knowledge Base article numbers that the post-SP4 versions use.
Note You can install the updated versions of these hotfixes either before or after you install Windows 2000 SP4.
The following post-SP4 hotfixes are known to cause the behavior that is described in the "Symptoms" section of this article:
Note When you install SP4, a message appears that lists the post-SP4 hotfixes that must be updated. However, the hotfix articles that are listed in this section supercede the information that is displayed in Windows 2000 SP4. Because of this, when you install SP4, some of the hotfixes that are listed in this article may not appear in the list of post-SP4 hotfixes that is displayed during the service pack installation.
(http://support.microsoft.com/kb/324446/ )Terminal Server and Connected Terminal Services Clients Pause When a Terminal Services Client Logs On or Logs Off
(http://support.microsoft.com/kb/811525/ )Configure Slow Link Speed Group Policy Does Not Force Offline Files to Offline Mode When a Slow Link Is Detected
(http://support.microsoft.com/kb/812419/ )An Event Handle Leak Occurs with the System.EventLog Class
(http://support.microsoft.com/kb/813130/ )A Computer May Lose Network Connectivity Under High Stress
(http://support.microsoft.com/kb/814120/ )FIX: PrintUI.dll Does Not Install Correct OEM Print Processor from Command Line Script on Windows 2000
(http://support.microsoft.com/kb/815767/ )"Import Media Present" Dialog Box Appears in Windows Backup (Ntbackup.exe) After You Select the Option to "Always Move New Import Media to the Backup Media Pool"
(http://support.microsoft.com/kb/816542/ )The Windows XP Low Fragmentation Heap Algorithm Feature Is Available for Windows 2000
(http://support.microsoft.com/kb/816560/ )You Cannot Save Printing Preferences
(http://support.microsoft.com/kb/816627/ )TCP/IP Port Printing May Be Slow on Windows 2000
(http://support.microsoft.com/kb/816813/ )Cannot Programmatically Shut Down Windows When You Log Off the Computer
(http://support.microsoft.com/kb/816989/ )The Modem Does Not Dial the Connection When You Have Multiple Modems Installed
(http://support.microsoft.com/kb/817354/ )Stop Error 0x1E Occurs on a Heavily Loaded Server
(http://support.microsoft.com/kb/817416/ )Cannot View Certain Counters When Running Perfmon
(http://support.microsoft.com/kb/817700/ )You Receive a "STOP 0x0000001E" Error Message When You Quit a Program
(http://support.microsoft.com/kb/818173/ )The InitializeSecurityContext Function Returns a SEC_E_NO_CREDENTIALS Error Code
(http://support.microsoft.com/kb/818396/ )File Operation Takes 35 Seconds or Longer on a Down-Level Server Running an SMB Service
(http://support.microsoft.com/kb/818528/ )Problems When More Than One User Accesses the Same File Through Terminal Services
(http://support.microsoft.com/kb/818704/ )Programs That Require Continuous Connection to Target Servers Do Not Function As Expected After Upgrade to Windows 2000
(http://support.microsoft.com/kb/818826/ )Removable Storage Device Does Not Work After It Is Removed and Reinserted
(http://support.microsoft.com/kb/819019/ )IIS Admin Service Repeatedly Stops on an Exchange 2000 Server
(http://support.microsoft.com/kb/819636/ )Computer with Multiple SCSI Controllers and /3GB Boot.ini Option Stops Responding with SYSTEM_PTE_MISUSE (0xDA) Stop Error
(http://support.microsoft.com/kb/819653/ )You Receive an Error Message When You Try to Demote or to Promote a Domain Controller
(http://support.microsoft.com/kb/819876/ )Custom Filters that Add Headers May Generate "Out-of-Memory" or "Not Enough Storage" Errors
(http://support.microsoft.com/kb/820325/ )Computer account expiration may cause authentication problems in Windows 2000
(http://support.microsoft.com/kb/820326/ )Authentications In Error Counter and FileReplicaConn Object Values Are Very High In System Monitor
(http://support.microsoft.com/kb/820550/ )Spooler Service Quits When You Submit a Print Job and Event ID 7031 Appears in the System Log
(http://support.microsoft.com/kb/820765/ )Computer Intermittently Stops Responding With a Stop 0x000000C2 Error
(http://support.microsoft.com/kb/820841/ )A "Stop 0x00000010" Error Occurs in Scsiport.sys in Windows 2000
(http://support.microsoft.com/kb/821102/ )Group Policies Are Not Applied When a User Appends a Period to Their UPN Credentials During Logon
(http://support.microsoft.com/kb/821290/ )Clicking the Network Icon Does Not Open the Local Area Connection Status Window After You Bring Your Computer out of Standby
(http://support.microsoft.com/kb/821471/ )Deadlock on Wldap32.dll Hangs InetInfo.exe
(http://support.microsoft.com/kb/822563/ )Computer Restarts Unexpectedly or You Receive a "STOP: 0x0000001E" Error Message on a Blue Screen