Article ID: 810383 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
In Microsoft Windows XP, the Microsoft Message Queuing service does not come online if corrupted message files exist in the Message Queuing storage directory. An event log message is raised that identifies the corrupted file. You must manually remove the corrupted file before the service can start successfully.
When Message Queuing deletes a recoverable message, it does not verify that the delete flag is persistent before returning the receive call. Therefore, these messages may not return after a power failure, or the message file may become corrupted.
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Restart RequirementYou must restart your computer after you apply this hotfix.
Hotfix Replacement InformationThis hotfix supersedes all previous Windows XP Message Queuing hotfixes. Use the version of MQQM.DLL to determine latest version.
File InformationThe English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------------------ 05-Dec-2002 01:02 22.214.171.124 890,216 Q810383_wxp_sp2_x86_enu.exe 21-Nov-2002 14:38 126.96.36.1994 67,200 Mqac.sys 21-Nov-2002 14:38 188.8.131.524 17,408 Mqbkup.exe 04-Dec-2002 19:48 184.108.40.2064 614,912 Mqqm.dll 04-Dec-2002 19:49 220.127.116.114 89,088 Mqsec.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Windows XP Service Pack 2.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/EN-US/ )New Naming Schema for Microsoft Windows Hotfix Packages