Article ID: 327634 - View products that this article applies to.
This article was previously published under Q327634
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The Lock on smartcard removal policy setting does not work if there is unsaved work on the computer when you log off. When the workstation starts to lock, any programs that have unsaved work display dialog boxes that prompt you to save your work. These dialog boxes prevent the desktop from being locked. If you press Cancel or ignore the dialog box, you can continue to work if the smartcard is in the reader.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Date Time Version Size File name ----------------------------------------------------------- 29-Oct-2002 12:02 5.0.2195.5265 42,256 Basesrv.dll 29-Oct-2002 12:02 5.0.2195.5907 222,992 Gdi32.dll 29-Oct-2002 12:02 5.0.2195.6079 708,880 Kernel32.dll 29-Oct-2002 12:02 5.0.2195.6090 332,560 Msgina.dll 29-Oct-2002 12:02 5.0.2195.6097 379,664 User32.dll 29-Oct-2002 12:02 5.0.2195.6085 370,448 Userenv.dll 21-Oct-2002 09:26 5.0.2195.6097 1,643,248 Win32k.sys 29-Oct-2002 11:59 5.0.2195.6108 179,472 Winlogon.exe 29-Oct-2002 12:02 5.0.2195.6097 243,472 Winsrv.dll 29-Oct-2002 12:02 5.0.2195.6079 708,880 Kernel32.dll 29-Oct-2002 12:02 5.0.2195.6097 1,643,248 Win32k.sys 29-Oct-2002 12:02 5.0.2195.6097 243,472 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product
Article ID: 327634 - Last Review: November 2, 2013 - Revision: 2.0