Windows XP RIS Client Loses Video or Stops Responding While "Starting Windows" Is Displayed

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Article ID: 319111 - View products that this article applies to.
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If you install Windows XP by using a Pre-Boot Execution Environment (PXE) network adapter or by using a remote boot floppy from a Remote Installation Services (RIS) server, the installation process may stop responding (hang) at the "Setup is Starting Windows" screen. A few seconds after this message appears, the screen may suddenly go black. You may also receive the following Stop error message on a blue screen:
STOP: 0x4000008a (0x822bcda8, 0x823978b0, 0x00000000, 0x00000000)
A kernel thread terminated to protect your system mutax.
NOTE: The four parameters that are inside the parentheses can vary according to the computer's configuration.

When you receive the stop error message, the RIS installation does not continue.


This problem may occur if the computer's BIOS does not notify Windows where the extra INT1A BIOS code is located. When Windows copies the BIOS code into the virtual DOS environment, Windows does not copy the extra INT1A codes. If the video BIOS of the display adapter calls INT1A, the video BIOS jumps to a location without valid code. This problem may occur if your computer uses an NVIDIA-based video card such as the GeForce2 or TNT RIVA.


To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   11-Mar-2002  15:00  5.1.2600.34        65,152  Videoprt.sys


To work around this problem, temporarily replace the AGP video adapter with another supported PCI or AGP video adapter that uses a different chipset. You can then use RIS to install the client. After the installation is complete, put the original video adapter back in the computer, and let Windows detect the video adapter and install the video drivers.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


Article ID: 319111 - Last Review: October 27, 2006 - Revision: 2.2
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
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