"STOP 0x0000000A" Error Message When You Change from AC Power to DC Power

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Article ID: 316676 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
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Symptoms

When you change between AC power and DC power on your laptop computer, you may receive a "STOP 0x0000000A" error message on a blue screen. This is more likely to occur when you unplug or replug the power supply into the computer while it is in Standby mode, and then resuming.

Resolution

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size       File name     Platform
   --------------------------------------------------------------
   12-Feb-2002  16:42  5.1.2600.28     32,384  Amdk6.sys     i386
   12-Feb-2002  16:42  5.1.2600.28     32,896  Amdk7.sys     i386
   12-Feb-2002  16:42  5.1.2600.28     31,744  Crusoe.sys    i386
   24-Jan-2002  14:23  5.1.2600.28  1,842,176  Ntkrnlmp.exe  i386
   24-Jan-2002  14:23  5.1.2600.28  1,896,960  Ntkrnlpa.exe  i386
   24-Jan-2002  14:23  5.1.2600.28  1,870,336  Ntkrpamp.exe  i386
   24-Jan-2002  14:23  5.1.2600.28  1,874,688  Ntoskrnl.exe  i386
   12-Feb-2002  16:42  5.1.2600.28     37,248  P3.sys        i386
   12-Feb-2002  16:43  5.1.2600.28     30,976  Processr.sys  i386

   08-Jan-2002  16:12  5.1.2600.27  5,724,160  Ntkrnlmp.exe  Itanium 64-bit
   08-Jan-2002  16:12  5.1.2600.27  5,667,328  Ntoskrnl.exe  Itanium 64-bit
   08-Jan-2002  16:14  5.1.2600.27     60,544  Processr.sys  Itanium 64-bit
				

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 316676 - Last Review: December 23, 2014 - Revision: 1.0
Applies to
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbenv kberrmsg kbfix kboswin2000fix kbwinxpsp1fix KB316676

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