Help and Support May Stop Responding When You Use the Network Diagnostic Tool

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Article ID: 311842 - View products that this article applies to.
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When you use the Network Diagnostics tool in Help and Support, Help and Support may stop responding (hang).


This problem can occur if you install Windows XP with a predefined original equipment manufacturer (OEM) logo bitmap.


To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
The English-language version of this fix should have the following file attributes or later:
   Date         Time   Version  Size     File name  Platform
   05-Nov-2001  10:06  103,424  Dgnet.dll  Intel
   05-Nov-2001  10:06  326,656  Dgnet.dll  Itanium 64-bit


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.


Article ID: 311842 - Last Review: May 18, 2007 - Revision: 1.3
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
kbhotfixserver kbqfe kbbug kbfix kbnetwork kbwinxpsp1fix KB311842

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