Computer with SpeedStep Hangs When It Wakes Up from an S4 State

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Article ID: 311706 - View products that this article applies to.
This article was previously published under Q311706
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Your laptop computer that supports Intel SpeedStep Technology but that does not support RTC wake-up from S4 (Hibernate) may stop responding (hang) when it resumes from hibernation.


To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
The English version of this fix should have the following file attributes or later:
   Date       Time   Version      Size       File name
   12-Jun-01  17:01  5.1.2600.22  1,842,176  Ntkrnlmp.exe
   12-Jun-01  17:02  5.1.2600.22  1,896,960  Ntkrnlpa.exe
   12-Jun-01  17:02  5.1.2600.22  1,870,336  Ntkrpamp.exe
   12-Jun-01  17:01  5.1.2600.22  1,874,688  Ntoskrnl.exe



Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.


Article ID: 311706 - Last Review: October 27, 2006 - Revision: 1.2
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
kbhotfixserver kbqfe kbbug kbenv kbfix kboswin2000fix kbwinxpsp1fix KB311706

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