Error Message After Installing a Hewlett-Packard 4400-Series Scanner on the Parallel Port

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Article ID: 307969 - View products that this article applies to.
This article was previously published under Q307969
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You may receive an error message on a blue screen after you install a Hewlett-Packard ScanJet 4400 or 4470 scanner on the parallel port.


Hewlett-Packard 4400-series scanners that do not have a Device ID ROM report an invalid Device ID string (all zeros) when they are queried for a Device ID. The Microsoft-supplied driver cannot validate the string, and a subsequent ID-string-length calculation on a USHORT value causes an underflow.


To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size    File name
   21-Sep-2001  14:49  5.1.2600.14  76,160  Parport.sys


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.


Article ID: 307969 - Last Review: May 30, 2007 - Revision: 1.3
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
kbhotfixserver kbqfe kbbug kbfix kboswin2000fix kbwinxpsp1fix KB307969

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