Article ID: 306768 - View products that this article applies to.
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This article describes how to perform basic troubleshooting for issues that involve the System Restore utility in Microsoft Windows Millennium Edition. This article contains steps that you can try when System Restore does not work as expected. For example, System Restore may not restore your computer by using a restore point, or you may not be able to create a restore point. This article also contains a list of references to articles that contain instructions and information about how to troubleshoot specific issues.
The System Restore utility in Windows Millennium Edition monitors and records changes that are made to Windows system files and to the registry. The restore points (also known as system checkpoints) are created automatically. With System Restore, you can "roll back" or restore your system to an earlier configuration when your computer was functioning correctly. You can also create your own restore points. Creating restore points may be useful when you are not sure how a change to your computer will affect the overall performance of Windows Millennium Edition. For example, if you do not know how the installation of a new program or device drivers will affect the performance of Windows Millennium Edition, you may want to create a restore point before you complete the installation.
For additional information about how to use the System Restore Utility, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/267951/ )Description of the System Restore utility in Windows Millennium Edition
279736When System Restore does not work as expected, or if you cannot create your own restore points, try the following troubleshooting procedures.
(http://support.microsoft.com/kb/279736/ )How to start the System Restore tool from a command prompt
Troubleshooting error messagesIf you receive an error message that is related to System Restore, note the error message. System Restore error messages describe the issue and may also give you suggestions about how to resolve the issue. Use the information in the error message to troubleshoot the issue if you can.
For additional information about troubleshooting specific error messages in System Restore, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/261680/ )Error message occurs when attempting to use System Restore
(http://support.microsoft.com/kb/303354/ )Error message: System Restore was unable to create a restore point
(http://support.microsoft.com/kb/274092/ )Error message: System Restore cannot run until you restart the computer
(http://support.microsoft.com/kb/296090/ )Error message when you start System Restore: An error occurred in the script on this page
(http://support.microsoft.com/kb/267511/ )Error in Rstrui.exe when starting System Restore or creating a manual restore point
(http://support.microsoft.com/kb/290700/ )Checkpoints that you create after September 8, 2001 do not restore your computer
Allocate more disk space for the data storeSystem Restore uses at least 200 megabytes (MB) of free disk space for the data store. Restore points and system checkpoint files are stored in the _Restore folder (data store). The _Restore folder is located on the drive where Windows Millennium Edition is installed.
Reset the data storeIn some cases, you may want to reset the data store. For example, you may want to reset the data store if you cannot restore your computer by using a restore point, or if you cannot successfully create a restore point.
You may want to reset the data store if you suspect that an earlier restore point is corrupted. Restore points build on earlier restore points. If a restore point from an earlier date is corrupted, all subsequent restore points that are created from that date forward are also corrupted. Therefore, you may not be able to restore your computer by using a restore point.
When you reset the data store, the contents of the _Restore folder are deleted, and all the previous restore points and log files are removed. To reset the data store, turn off System Restore, restart your computer, and then turn on System Restore.
Important When you reset the data store, any previous restore points that were present are no longer available. You can only restore your system by using new restore points that you create after System Restore is turned on again.
For additional information about how to turn on and turn off System Restore, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/264887/ )How to enable and disable System Restore
Additional troubleshooting referencesFor additional information about how to troubleshoot specific System Restore issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/261716/ )System Restore removes files during a restore procedure
(http://support.microsoft.com/kb/267123/ )Restore operation fails if a folder has the same name as a file in the root directory
(http://support.microsoft.com/kb/261690/ )Start menu or shortcut items appear capitalized after restoration
(http://support.microsoft.com/kb/261719/ )Screen saver password may be removed or changed after using System Restore
(http://support.microsoft.com/kb/274460/ )Computer may not restart after unsuccessful system restore with drive overlay software installed
(http://support.microsoft.com/kb/267160/ )System Restore may not properly restore attributes to files
(http://support.microsoft.com/kb/267426/ )Previously scheduled tasks start even after System Restore changes configurations
(http://support.microsoft.com/kb/267698/ )Computer may not start properly after you use a system restore point
(http://support.microsoft.com/kb/267808/ )CD-ROM drive title remains after you restore the system restore point
(http://support.microsoft.com/kb/267718/ )Cannot reinstall SurfWatch 3.0 after you run the System Restore tool
(http://support.microsoft.com/kb/267794/ )Recently saved files may not remain in the My Documents folder
(http://support.microsoft.com/kb/275646/ )System Restore shows date of Saturday, December 30, 1899
(http://support.microsoft.com/kb/250231/ )System restore points may not be created for hardware device driver installations
(http://support.microsoft.com/kb/264152/ )Deleting the _Restore folder from a non-Windows Me partition resets the data store
(http://support.microsoft.com/kb/306762/ )Restore points are not saved in System Restore
Article ID: 306768 - Last Review: May 7, 2007 - Revision: 2.3