A crash dump file is not generated as expected when you use certain iSCSI network adapters on a Windows Server 2008-based computer

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Article ID: 970312 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a Windows Server 2008-based computer that is configured to boot to an iSCSI device.
  • The iSCSI network adapter that is used to connect the iSCSI device supports crash dump file generation.
  • The system is configured to generate a crash dump file when a fatal system error occurs.
  • A fatal system error occurs in the system.
In this scenario, the crash dump file is not generated as expected. This problem occurs only with certain iSCSI network adapters.

CAUSE

This problem occurs because the device register space that is assigned by Windows Server 2008 is not large enough for certain iSCSI network adapters.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008 SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
    6.0.6002.18xxxWindows Vista SP2 and Windows Server 2008 SP2SP2GDR
    6.0.6002.22xxxWindows Vista SP2 and Windows Server 2008 SP2SP2LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Iscsi.infNot Applicable7,43606-May-200908:51Not Applicable
Iscsilog.dll6.0.6001.2242616,38406-May-200911:21x86
Msiscsi.sys6.0.6001.22426179,27206-May-200913:48x86
Iscsi.infNot Applicable7,43606-May-200908:49Not Applicable
Iscsilog.dll6.0.6002.2212916,38406-May-200911:07x86
Msiscsi.sys6.0.6002.22129179,27206-May-200913:39x86
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Iscsi.infNot Applicable7,44406-May-200910:12Not Applicable
Iscsilog.dll6.0.6001.2242616,38406-May-200913:04x64
Msiscsi.sys6.0.6001.22426213,57606-May-200915:24x64
Iscsi.infNot Applicable7,44406-May-200909:44Not Applicable
Iscsilog.dll6.0.6002.2212916,38406-May-200912:14x64
Msiscsi.sys6.0.6002.22129214,08806-May-200914:28x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Iscsi.infNot Applicable7,44006-May-200910:10Not Applicable
Iscsilog.dll6.0.6001.2242616,38406-May-200913:02IA-64
Msiscsi.sys6.0.6001.22426493,14406-May-200915:19IA-64
Iscsi.infNot Applicable7,44006-May-200908:49Not Applicable
Iscsilog.dll6.0.6002.2212916,38406-May-200911:20IA-64
Msiscsi.sys6.0.6002.22129493,12806-May-200913:34IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This problem occurs with all Intel 10 Gigabit adapters. For a more information, visit the following third-party Web site:
http://www.intel.com/support/network/adapter/
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

REFERENCES

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb970312_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable14,03807-May-200910:10Not Applicable
Package_for_kb970312_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69707-May-200910:10Not Applicable
Package_for_kb970312_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71507-May-200910:10Not Applicable
Package_for_kb970312_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable24,61607-May-200910:10Not Applicable
Package_for_kb970312_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69307-May-200910:10Not Applicable
Package_for_kb970312_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,70307-May-200910:10Not Applicable
Package_for_kb970312_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable24,33607-May-200910:10Not Applicable
Package_for_kb970312_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69707-May-200910:10Not Applicable
Package_for_kb970312_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71507-May-200910:10Not Applicable
Package_for_kb970312_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable15,38807-May-200910:10Not Applicable
Package_for_kb970312_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43107-May-200910:10Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_ar-sa_592b740575f1b5ad.manifestNot Applicable2,86706-May-200917:52Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_cs-cz_aa74cc2953f9e32f.manifestNot Applicable2,86706-May-200918:06Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_da-dk_47aeac504a3fdf2e.manifestNot Applicable2,86706-May-200917:53Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_de-de_44da418c4c1633c8.manifestNot Applicable2,86706-May-200914:11Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_el-gr_ed706f1f3b2b9c56.manifestNot Applicable2,86706-May-200917:54Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_en-us_edcb17853af43f8d.manifestNot Applicable2,86706-May-200914:05Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_es-es_ed9674693b1b3132.manifestNot Applicable2,86706-May-200917:34Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_fi-fi_8cb179163035235c.manifestNot Applicable2,86706-May-200917:53Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_fr-fr_904dea682ded4794.manifestNot Applicable2,86706-May-200914:12Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_he-il_d46d920a145c4882.manifestNot Applicable2,86706-May-200917:51Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_hu-hu_d7be6ab0124d16b0.manifestNot Applicable2,86706-May-200918:07Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_it-it_7a75e0af051f2d12.manifestNot Applicable2,86706-May-200917:34Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_ja-jp_1c9b5fbbf83a3eed.manifestNot Applicable2,86706-May-200914:32Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_ko-kr_c0053c70eaab0603.manifestNot Applicable2,86706-May-200914:30Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_nb-no_a897bda5c2d031bf.manifestNot Applicable2,86706-May-200917:54Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_nl-nl_a6d708e3c3fc3b94.manifestNot Applicable2,86706-May-200918:06Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_pl-pl_ed136365a91ea948.manifestNot Applicable2,86706-May-200918:06Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_pt-br_ef674e09a7a83d2c.manifestNot Applicable2,86706-May-200918:32Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_pt-pt_f0491d75a717ad08.manifestNot Applicable2,86706-May-200918:05Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_ru-ru_36ec2f398bf93b34.manifestNot Applicable2,86706-May-200917:34Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_sv-se_d2e719ae8322458f.manifestNot Applicable2,86706-May-200918:06Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_tr-tr_7bf463f571de4780.manifestNot Applicable2,86706-May-200918:06Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_zh-cn_4d5181f32216199f.manifestNot Applicable2,86706-May-200914:30Not Applicable
X86_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_zh-tw_514dbf491f86f60f.manifestNot Applicable2,86706-May-200914:30Not Applicable
X86_iscsi.inf_31bf3856ad364e35_6.0.6001.22426_none_3d3dca150ccf1959.manifestNot Applicable2,25007-May-200910:39Not Applicable
X86_iscsi.inf_31bf3856ad364e35_6.0.6002.22129_none_3f273cdb09f2ba82.manifestNot Applicable2,25007-May-200910:39Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_iscsi.inf_31bf3856ad364e35_6.0.6001.22426_none_995c6598c52c8a8f.manifestNot Applicable2,25207-May-200911:16Not Applicable
Amd64_iscsi.inf_31bf3856ad364e35_6.0.6002.22129_none_9b45d85ec2502bb8.manifestNot Applicable2,25207-May-200911:16Not Applicable
Package_for_kb970312_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable14,16807-May-200910:10Not Applicable
Package_for_kb970312_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70907-May-200910:10Not Applicable
Package_for_kb970312_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72507-May-200910:10Not Applicable
Package_for_kb970312_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable24,82207-May-200910:10Not Applicable
Package_for_kb970312_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70507-May-200910:10Not Applicable
Package_for_kb970312_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,71307-May-200910:10Not Applicable
Package_for_kb970312_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable24,54007-May-200910:10Not Applicable
Package_for_kb970312_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70907-May-200910:10Not Applicable
Package_for_kb970312_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72507-May-200910:10Not Applicable
Package_for_kb970312_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable15,51607-May-200910:10Not Applicable
Package_for_kb970312_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43907-May-200910:10Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_de-de_44dbe5824c143cc4.manifestNot Applicable2,86806-May-200915:31Not Applicable
Ia64_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_en-us_edccbb7b3af24889.manifestNot Applicable2,86806-May-200915:30Not Applicable
Ia64_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_fr-fr_904f8e5e2deb5090.manifestNot Applicable2,86806-May-200915:34Not Applicable
Ia64_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_ja-jp_1c9d03b1f83847e9.manifestNot Applicable2,86806-May-200915:54Not Applicable
Ia64_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_ko-kr_c006e066eaa90eff.manifestNot Applicable2,86806-May-200915:50Not Applicable
Ia64_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_zh-cn_4d5325e92214229b.manifestNot Applicable2,86806-May-200915:50Not Applicable
Ia64_iscsi.inf.resources_31bf3856ad364e35_6.0.6001.22426_zh-tw_514f633f1f84ff0b.manifestNot Applicable2,86806-May-200915:50Not Applicable
Ia64_iscsi.inf_31bf3856ad364e35_6.0.6001.22426_none_3d3f6e0b0ccd2255.manifestNot Applicable2,25107-May-200910:11Not Applicable
Ia64_iscsi.inf_31bf3856ad364e35_6.0.6002.22129_none_3f28e0d109f0c37e.manifestNot Applicable2,25107-May-200910:11Not Applicable
Package_for_kb970312_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable6,98607-May-200910:10Not Applicable
Package_for_kb970312_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53107-May-200910:10Not Applicable
Package_for_kb970312_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,70607-May-200910:10Not Applicable
Package_for_kb970312_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable6,71307-May-200910:10Not Applicable
Package_for_kb970312_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53507-May-200910:10Not Applicable
Package_for_kb970312_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,71807-May-200910:10Not Applicable
Package_for_kb970312_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable4,79507-May-200910:10Not Applicable
Package_for_kb970312_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43407-May-200910:10Not Applicable

Properties

Article ID: 970312 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB970312

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