Internet Explorer 7 may exit immediately when it includes an add-on and you start it in Windows XP or in Windows Server 2003

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Article ID: 928426 - View products that this article applies to.
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SYMPTOMS

When Windows Internet Explorer 7 includes an add-on, Internet Explorer may exit immediately.

CAUSE

This problem may occur if an add-on conflicts with Internet Explorer.

RESOLUTION

To resolve this issue, start Internet Explorer with add-ons disabled. To do this, click Start, click Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons).

If you start Internet Explorer with add-ons disabled, you may find that this resolves the issue. Then, you can locate and disable the add-on that conflicts with Internet Explorer. To do this, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, point to Manage Add-ons, and then click Enable or Disable Add-ons.
  3. In the Manage Add-ons dialog box, click an add-on.
  4. Under Settings, click Enable, and then click OK.
  5. Restart Internet Explorer.

    If the problem occurs, the add-on that you recently enabled conflicts with Internet Explorer.
  6. Repeat steps 1 through 5 until you locate the add-on that conflicts with Internet Explorer. Then, disable the add-on.

Properties

Article ID: 928426 - Last Review: January 4, 2007 - Revision: 1.1
APPLIES TO
  • Windows Internet Explorer 7 for Windows Server 2003 IA64
  • Windows Internet Explorer 7 for Windows Server 2003
  • Windows Internet Explorer 7 for Windows XP
Keywords: 
kbtshoot kbexpertisebeginner KB928426

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