Remote procedure call service crashes on a computer that is running Windows Server 2003 SP2, Windows Vista, Windows Server 2008, Windows 7 or Windows Server 2008 R2

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Article ID: 2401588 - View products that this article applies to.
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Symptoms

On a computer that is running Windows Server 2003 with Service Pack (SP2), Windows Vista, Windows Server 2008, Windows 7 or Windows Server 2008 R2, a Svchost.exe process that hosts the remote procedure call (RPC) service crashes. When this issue occurs, the following error message is logged in the Application log:

Event Type: Error
Event Source: Application
Event Category: None
Event ID: 1000
Date: <date>
Time: <time>
User: N/A
Computer: <computer>
Description:
Faulting application svchost.exe version <version>, faulting module rpcrt4.dll, version <version>, fault address <address>.

Cause

This error occurs because the remote procedure call service does not wait for all the asynchronous RPC calls to be returned before the service reallocates the structure. Because of this behavior, the asynchronous RPC calls access an incorrect reallocated address. Therefore, an access violation occurs, and the RPC service crashes.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Server 2003 Service Pack 2 (SP2)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows Server 2003 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

You do not have to make any changes to the registry to use this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2003 file information notes
  • In addition to the files that are listed in these tables, this hotfix also installs an associated security catalog file (KB2401588.cat) that is signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2003
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcss.dll5.2.3790.4795486,91203-Nov-201015:55x86
For all supported x64-based versions of Windows Server 2003
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcss.dll5.2.3790.4795846,33603-Nov-201013:41x64
For all supported IA-64-based versions of Windows Server 2003
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcss.dll5.2.3790.47951,062,40003-Nov-201013:42IA-64
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcss.dll6.0.6002.22570552,96013-Jan-201116:07x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcss.dll6.0.6002.22570721,92013-Jan-201116:27x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcss.dll6.0.6002.225701,218,04813-Jan-201115:40IA-64
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcss.dll6.1.7600.20870376,32001-Jan-201106:43x86
Rpcss.dll6.1.7601.21631376,83201-Jan-201106:47x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcss.dll6.1.7600.20870509,95201-Jan-201107:30x64
Rpcss.dll6.1.7601.21631512,00001-Jan-201107:39x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcss.dll6.1.7600.208701,085,95201-Jan-201106:32IA-64
Rpcss.dll6.1.7601.216311,085,95201-Jan-201106:24IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about RPC, visit the following Microsoft webpages.
Introduction to RPC
Introduction to asynchronous RPC

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size3,078
Date (UTC)13-Jan-2011
Time (UTC)21:13
PlatformNot Applicable
File nameX86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6002.22570_none_6bef4885545ca2d2.manifest
File versionNot Applicable
File size14,714
Date (UTC)13-Jan-2011
Time (UTC)16:26
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6002.22570_none_c80de4090cba1408.manifest
File versionNot Applicable
File size15,010
Date (UTC)13-Jan-2011
Time (UTC)16:47
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size3,102
Date (UTC)13-Jan-2011
Time (UTC)21:13
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6002.22570_none_6bf0ec7b545aabce.manifest
File versionNot Applicable
File size14,991
Date (UTC)13-Jan-2011
Time (UTC)15:52
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,255
Date (UTC)13-Jan-2011
Time (UTC)21:13
PlatformNot Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size2,773
Date (UTC)03-Jan-2011
Time (UTC)07:36
PlatformNot Applicable
File nameX86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7600.20870_none_6a30a4fcb84d8d6f.manifest
File versionNot Applicable
File size2,003
Date (UTC)01-Jan-2011
Time (UTC)07:17
PlatformNot Applicable
File nameX86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7601.21631_none_6c4341fcb552a2ee.manifest
File versionNot Applicable
File size2,003
Date (UTC)01-Jan-2011
Time (UTC)07:20
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7600.20870_none_c64f408070aafea5.manifest
File versionNot Applicable
File size2,005
Date (UTC)01-Jan-2011
Time (UTC)08:22
PlatformNot Applicable
File nameAmd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7601.21631_none_c861dd806db01424.manifest
File versionNot Applicable
File size2,005
Date (UTC)01-Jan-2011
Time (UTC)08:17
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size3,215
Date (UTC)03-Jan-2011
Time (UTC)07:36
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7600.20870_none_6a3248f2b84b966b.manifest
File versionNot Applicable
File size2,004
Date (UTC)01-Jan-2011
Time (UTC)08:10
PlatformNot Applicable
File nameIa64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7601.21631_none_6c44e5f2b550abea.manifest
File versionNot Applicable
File size2,004
Date (UTC)01-Jan-2011
Time (UTC)08:14
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,168
Date (UTC)03-Jan-2011
Time (UTC)07:36
PlatformNot Applicable

Properties

Article ID: 2401588 - Last Review: October 9, 2014 - Revision: 10.0
Applies to
  • Microsoft Windows Server 2003 Service Pack 2, when used with:
    • Microsoft Windows Server 2003, Web Edition
    • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
    • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
    • Microsoft Windows Server 2003, Datacenter x64 Edition
    • Microsoft Windows Server 2003, Enterprise x64 Edition
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
    • Microsoft Windows Server 2003, Standard x64 Edition
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Standard
Keywords: 
kbmdd kbqfe kbHotfixServer kbfix kbsurveynew kbexpertiseinter kbautohotfix KB2401588

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