ISA 2006 clients are repeatedly prompted for credentials when they try to access Outlook Web Access

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Article ID: 936702 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
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SYMPTOMS

Microsoft Internet Security and Acceleration Server 2006 clients are repeatedly prompted for credentials when they try to access Microsoft Office Outlook Web Access (OWA).

Additionally, if you try to run the Netdom.exe query fsmo command or if you try to run any remote procedure call (RPC)-based tool on the ISA server, you may receive the following error message:
RPC server Unavailable

CAUSE

This problem occurs when the following conditions are both true:
  • Windows Server 2003 Service Pack 2 is installed on the ISA server.
  • You configure a publishing rule to redirect traffic to the Exchange front end in the internal network for authenticated users.

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this issue, use Method 1. If Method 1 does not resolve the problem, also use Method 2.

Method 1: Configure the EnableRSS registry value and the EnableTCPA registry value

  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
  3. On the Edit menu, point to New, click DWORD Value, and then type EnableRSS.
  4. Double-click EnableRSS, type 0, and then click OK.
  5. On the Edit menu, point to New, click DWORD Value, and then type EnableTCPA.
  6. Double-click EnableTCPA, type 0, and then click OK.
  7. Exit Registry Editor, and then restart the server.

Method 2: Configure the DisableTaskOffload registry entry

If you continue to receive RPC errors, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
  3. In the details pane, make sure that the DisableTaskOffload registry entry exists. If this entry does not exist, add the entry. To do this, follow these steps:
    1. On the Edit menu, point to New, and then click DWORD Value
    2. Type DisableTaskOffload.
  4. Double-Click DisableTaskOffload, type 1, and then click OK.
  5. Exit Registry Editor, and then restart the server.

Properties

Article ID: 936702 - Last Review: August 6, 2007 - Revision: 1.2
APPLIES TO
  • Microsoft Internet Security and Acceleration Server 2006 Enterprise Edition
  • Microsoft Internet Security and Acceleration Server 2006 Standard Edition, when used with:
    • Microsoft Windows Server 2003 Service Pack 2
Keywords: 
kbtshoot kbexpertiseadvanced kbprb KB936702

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