Article ID: 910816 - View products that this article applies to.
When you try to install a Microsoft game, you receive one of the following error messages immediately after you start the installation:
Error message 1
Error -1607: Unable to install InstallShield Scripting Runtime
Error message 2
Error - 1628: failed to complete installation
This error occurs when the InstallShield application is corrupted or is damaged.
To resolve this problem, try the following methods in the order in which they are presented.
To have us perform Method 1 and Method 3 for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.
Fix it for me
To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run, and then follow the steps in the Fix it Wizard.
Fix this problem
Microsoft Fix it 50639
Then, go to the "Did this fix the problem?" section.
Let me fix it myself
Method 1: Rename the InstallShield folder
Method 2: Download and install the latest Windows Installer packageTo install the latest Windows Installer, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/aa372856(VS.85).aspxIf the problem continues to occur, go to Method 3.
Method 3: Locate and then close the filesTo resolve this problem, locate, and then close the Idriver.exe and Msiexec.exe files. To do this, follow these steps:
Method 4: Create a new user accountCreate a new user account that has administrative rights. Then, use this new user account to install the game. To do this, follow these steps:
Method 5: Perform a clean startup procedureWhen you start Microsoft Windows, other software may start automatically together with the operating system. These programs and services can include antivirus software and system utilities that may interfere with the game. When you perform a clean startup, you prevent these programs from starting automatically. You must be logged on as an administrator or as a member of the Administrators group to complete this procedure. If the computer is connected to a network, network policy settings may also prevent you from completing this procedure.
For more information about how to perform a clean restart, click the following article number to view the article in the Microsoft Knowledge Base:
331796If these steps do not resolve the problem, go to Method 6.
(http://support.microsoft.com/kb/331796/ )Perform a clean startup to determine whether background programs are interfering with your game or program
Method 6: Download and install the latest version of the .NET FrameworkTo download and install the latest version of the .NET Framework, visit the following MSDN Web site:
http://msdn2.microsoft.com/en-us/netframework/aa569263.aspxClick the latest version of the .NET Framework.
If these methods do not resolve the problem, continue to troubleshoot the problem. For more information about how to continue to troubleshoot the problem, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/258496/ )Error message when you install Microsoft Games and mapping programs
Did this fix the problem?
Article ID: 910816 - Last Review: July 11, 2011 - Revision: 9.1