You cannot save changes to hyperlink settings in PowerPoint

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Article ID: 249209 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
This article has been archived. It is offered "as is" and will no longer be updated.
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Symptoms

If you add or make a change to a hyperlink setting in a large Microsoft PowerPoint presentation, the changes that you made are not retained when you reopen the file.

Cause

PowerPoint stores the hyperlink information in the Document Summary storage area of the presentation. This storage area has a limit of 64 KB. The Document Summary storage contains all the document properties, custom properties, references, and other similar data.

Because the Document Summary storage is used by different aspects of the presentation, there is a finite number of hyperlinks that can be stored in presentation. This is compounded by the fact that the longer the text is for a hyperlink that you have to store, the fewer you can store.

Theoretically you can store upward of 32 KB of characters in the Document Summary, which translates to approximately 6,500 words. More than half of this is already allocated to dedicated Document Summary items. After the free space is used, no more can be allocated to the presentation.

Status

For hyperlinks that you create to other slides, slide titles, or a custom show within a presentation, Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

For hyperlinks that you create to sites external to the presentation, this problem no longer occurs in PowerPoint 2002 or PowerPoint 2003.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 249209 - Last Review: January 12, 2015 - Revision: 1.0
Applies to
  • Microsoft Office PowerPoint 2003
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbtshoot kbprb kbopenfile kbhtml kbnofix kbweb KB249209

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