Article ID: 977999 - View products that this article applies to.
You upgrade your computer from an earlier version of Windows to Windows 7 or to Windows Server 2008 R2. Then, a third-party application that uses Citrix DNE, does not work with the native Windows 7 Mobile Broadband driver.
The current release of Citrix DNE is an NDIS intermediate driver that is based on NDIS 5.0. However, the native Windows 7 Mobile Broadband driver and compatible devices are based on NDIS 6.2. Earlier intermediate drivers that are based on NDIS 4.x or on NDIS 5.x have a known compatibility issue with the native Windows 7 Mobile Broadband driver.
You can update your NDIS intermediate driver to NDIS 6.x-based Light Weight Filter (LWF). To contact Citrix DNE support to update your Citrix DNE to Citrix DNE LWF, send an e-mail message to the following e-mail address:
Citrix DNEFor more information about Citrix DNE, visit the following Citrix Web site:
Compatible VPN clientsFor more information about third-party VPN clients that work on Windows 7, visit the following Microsoft Web site:
Mobile BroadbandTo check whether your Mobile Broadband device is compatible with the native Windows 7 Mobile Broadband driver, visit the following Microsoft Web site:
Windows 7 Compatibility CenterTo check whether you are using the native Windows 7 Mobile Broadband driver,
click StartThe third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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If you are using the native Mobile Broadband driver and a device is connected, you see an adapter that is displayed as "Mobile Broadband."