Stop error message on a computer that is running Windows Server 2008 or Windows Vista: "0x00000027 RDR_FILE_SYSTEM"

Article translations Article translations
Article ID: 974759 - View products that this article applies to.
Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.
Expand all | Collapse all

Symptoms

On a computer that is running Windows Server 2008 or Windows Vista, you receive the following Stop error message:
Stop 0x00000027 (parameter1, parameter2, parameter3, parameter4)
RDR_FILE_SYSTEM

Note the parameters in this error message vary, depending on the configuration of the computer.

When this problem occurs, the following event is logged in the system event log:

Event ID: 1001
Event Type: Information
Description:The computer has rebooted from a bugcheck. The bugcheck was: 0x00000027 (parameter1, parameter2, parameter3, parameter4). A dump file was saved in: <path of dump file>.

Cause

This problem occurs because the Mrxsmb20.sys driver incorrectly releases an object two times.

Resolution

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must be running one of the following operating systems:
  • Windows Vista Service Pack 1
  • Windows Vista Service Pack2
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information note

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 or Windows Vista Service Pack 1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Mrxsmb20.sys6.0.6001.2252479,36016-Sep-200909:43
For all supported x64-based versions of Windows Server 2008 or Windows Vista Service Pack 1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Mrxsmb20.sys6.0.6001.22524105,98416-Sep-200909:50
For all supported Itanium-based versions of Windows Server 2008 or Windows Vista Service Pack 1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Mrxsmb20.sys6.0.6001.22524262,65616-Sep-200909:28
For all supported x86-based versions of Windows Server 2008 Service Pack 2 or Windows Vista Service Pack 2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Mrxsmb20.sys6.0.6002.2222779,36016-Sep-200909:29
For all supported x64-based versions of Windows Server 2008 Service Pack 2 or Windows Vista Service Pack 2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Mrxsmb20.sys6.0.6002.22227105,98416-Sep-200909:33
For all supported Itanium-based versions of Windows Server 2008 Service Pack 2 or Windows Vista Service Pack 2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Mrxsmb20.sys6.0.6002.22227262,65616-Sep-200909:25

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

More information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb973625_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42519-Jul-200910:18Not Applicable
Package_for_kb973625_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,53019-Jul-200910:18Not Applicable
Package_for_kb973625_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71319-Jul-200910:18Not Applicable
X86_microsoft-windows-wlangpui_31bf3856ad364e35_6.0.6001.22475_none_40bfc4b623e4317a.manifestNot Applicable25,29918-Jul-200922:26Not Applicable
X86_microsoft-windows-wlangpui_31bf3856ad364e35_6.0.6002.22180_none_42966540211723dc.manifestNot Applicable25,29918-Jul-200922:02Not Applicable
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-wlangpui_31bf3856ad364e35_6.0.6001.22475_none_9cde6039dc41a2b0.manifestNot Applicable25,34518-Jul-200922:36Not Applicable
Amd64_microsoft-windows-wlangpui_31bf3856ad364e35_6.0.6002.22180_none_9eb500c3d9749512.manifestNot Applicable25,34518-Jul-200922:00Not Applicable
Package_for_kb973625_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43319-Jul-200910:18Not Applicable
Package_for_kb973625_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,54019-Jul-200910:18Not Applicable
Package_for_kb973625_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72319-Jul-200910:18Not Applicable
Wow64_microsoft-windows-wlangpui_31bf3856ad364e35_6.0.6001.22475_none_a7330a8c10a264ab.manifestNot Applicable21,78618-Jul-200922:09Not Applicable
Wow64_microsoft-windows-wlangpui_31bf3856ad364e35_6.0.6002.22180_none_a909ab160dd5570d.manifestNot Applicable21,78618-Jul-200921:48Not Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008 or Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Ia64_3c3ead1feebbb89ad4272cc1e309372d_31bf3856ad364e35_6.0.6001.22524_none_addc80428d5938e0.manifestNo t Applicable70317-Sep- 200904:15
Ia64_59f4ee168617a7d8ee4c6a800712c401_31bf3856ad364e35_6.0.6002.22227_none_89f5e7ba6dd7a91b.manifestNot Applicable70317-Sep-200904:15
Ia64_microsoft-windows-smb20- minirdr_31bf3856ad364e35_6.0.6001.22524_none_8b549f44a2ee1b96.manifestNot Applicable6,96616-Sep- 200913:38
Ia64_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.0.6002.22227_none_8d3e120aa011bcbf.manifestNot Applicable6,96616-Sep-200919:34
Package_for_kb974759_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42517-Sep-200904:15
Package_for_kb974759_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53017-Sep-200904:15
Package_for_kb974759_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,70617-Sep-200904:15
Package_for_kb974759_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42917-Sep-200904:15
Package_for_kb974759_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53317-Sep-200904:15
Package_for_kb974759_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,71817-Sep-200904:15
Package_for_kb974759_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42617-Sep-200904:15
Package_for_kb974759_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43417-Sep-200904:15

Properties

Article ID: 974759 - Last Review: October 9, 2014 - Revision: 3.0
Applies to
  • Windows Server 2008 Service Pack 2
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Vista Service Pack 1
  • Windows Vista Service Pack 2
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
Keywords: 
kbmdd kbsurveynew kbhotfixserver kbautohotfix kbbug kbfix kbexpertiseinter kbqfe KB974759

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com