Article ID: 968205 - View products that this article applies to.
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On a computer that is running Exchange Server 2007 Service Pack 1 (SP1), the Microsoft Exchange Information Store service crashes every time that a specific database is mounted. Additionally, the following event is logged in the Application log:
Log Name: Application Source: MSExchange Common Event ID: 4999 Task Category: General Level: Error Keywords: Classic Description: Watson report about to be sent to dw20.exe for process id: 436, with parameters: E12N, c-rtl-AMD64, <version>, store.exe, store.exe, 572b6, c0000005, af80, <version>. ErrorReportingEnabled: False
To resolve this problem, install Update Rollup 9 for Exchange 2007 Service Pack 1. For more information about Update Rollup 9 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 9 for Exchange Server 2007 Service Pack 1For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 968205 - Last Review: January 15, 2015 - Revision: 1.1