After you move a mailbox from Exchange Server 2003 to Exchange Server 2007 Service Pack 1, you cannot edit rules in Outlook Web Access

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Article ID: 950076 - View products that this article applies to.
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SYMPTOMS

After you move a mailbox from Microsoft Exchange Server 2003 to Exchange Server 2007 Service Pack 1 (SP1), you cannot edit rules in Outlook Web Access. When you visit the Rules page under Options, all the rules are unavailable. Double-clicking the rules does nothing. The Change rule button is also unavailable when you select one of the rules.

RESOLUTION

Update information

To resolve this problem, install Update Rollup 4 for Exchange Server 2007 Service Pack 1 (SP1) on the Exchange server. For more information about Update Rollup 4 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 4 for Exchange Server 2007 Service Pack 1
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

WORKAROUND

To work around this problem, save the rule in Microsoft Office Outlook. Then, you can modify the rule in Outlook Web Access.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 950076 - Last Review: January 15, 2015 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbfix kbqfe kbhotfixrollup KB950076

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