The icons that represent TIFF attachments may not be shown correctly if the e-mail message is viewed by using Outlook Web Access 2007 in an Exchange Server 2007 environment

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Article ID: 949778 - View products that this article applies to.
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SYMPTOMS

In a Microsoft Exchange Server 2007 environment, you receive e-mail messages in Rich Text Format (RTF) format. These e-mail messages contain TIFF attachments, and you use Microsoft Office Outlook Web Access 2007 to view the e-mail message. In this case, the icons that represent the TIFF image attachments may not be shown correctly, and the icon shows as a red "X." Other image attachment icons, such as icons for BMP and JPG images, are shown correctly.

RESOLUTION

Update information

To resolve this problem, install Update Rollup 3 for Exchange Server 2007 Service Pack 1 (SP1) on the Exchange server. For more information about Update Rollup 3 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 3 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 949778 - Last Review: January 16, 2015 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbfix kbqfe kbhotfixrollup KB949778

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