Article ID: 949778 - View products that this article applies to.
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In a Microsoft Exchange Server 2007 environment, you receive e-mail messages in Rich Text Format (RTF) format. These e-mail messages contain TIFF attachments, and you use Microsoft Office Outlook Web Access 2007 to view the e-mail message. In this case, the icons that represent the TIFF image attachments may not be shown correctly, and the icon shows as a red "X." Other image attachment icons, such as icons for BMP and JPG images, are shown correctly.
Update informationTo resolve this problem, install Update Rollup 3 for Exchange Server 2007 Service Pack 1 (SP1) on the Exchange server. For more information about Update Rollup 3 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 3 for Exchange Server 2007 Service Pack 1For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates