Article ID: 945917 - View products that this article applies to.
In a Microsoft Exchange Server 2007 environment, when you try to access the global address list (GAL) in Microsoft Office Outlook Web Access, you receive the following error message:
If you then click Show Report, the detailed report includes the following messages:
There was an unknown error accessing the directory. If the problem continues, contact technical support for your organization.
The entire error report is listed below: Show Report
This problem occurs when more than one thousand users share the same manager. When you try to access the global address list by viewing or selecting these users from the address book, the query to the Active Directory directory service returns an exception.
To resolve this problem, download and install Update Rollup 2 for Exchange 2007 Service Pack 1. For more information about Update Rollup 2 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 2 for Exchange Server 2007 Service Pack 1For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/817903/ )New naming schema for Exchange Server software update packages
Article ID: 945917 - Last Review: September 16, 2008 - Revision: 2.1