You cannot recover e-mail items after you use Outlook Web Access for Exchange 2007 to delete e-mail items in the Deleted Items folder

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Article ID: 941104 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You use Microsoft Office Outlook Web Access for Microsoft Exchange Server 2007 to log on to an Exchange 2007 mailbox. When you right-click the Deleted Items folder, and then click Empty Deleted Items, the Deleted Items folder is emptied. However, you cannot recover the deleted items in Outlook Web Access. Then, you use Microsoft Office Outlook 2007 to log on to the Exchange 2007 mailbox to recover the e-mail items. In Outlook 2007, you click Recover Deleted Items on the Tools tab. However, the Recover Deleted Items list is empty.

CAUSE

In Outlook Web Access, when you click Empty Deleted Items, Outlook Web Access runs code that permanently deletes the e-mail items in the Deleted Items folder.

RESOLUTION

To resolve this problem, install Update Rollup 5 for Exchange Server 2007. To resolve this problem, install Update Rollup 5 for Exchange Server 2007. For more information about Update Rollup 3 for Exchange Server 2007, see the following Exchange Help topic:
Description of Update Rollup 5 for Exchange Server 2007
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 941104 - Last Review: October 30, 2007 - Revision: 1.7
APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbexchowa kbexpertiseinter kbqfe KB941104

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