Article ID: 940723 - View products that this article applies to.
When you try to print a document in Microsoft Windows Server 2003, you receive the following error message:
Additionally, you cannot continue to print the document unless you click OK.
The print spooler was unable to connect to your printer. This can be caused by your printer being turned off, the cable being unplugged, or connected to a VPN which will block access to your local network. Your document will print when the printer becomes available.
Note You do not receive this error message every time that you try to print a document in Windows Server 2003.
This problem occurs if the HP Standard TCP/IP Port Monitor cannot query the printer.
To resolve this problem, create a standard TCP/IP printer port for each printer that uses the HP Standard TCP/IP Port Monitor. Then, change the printer to use a standard TCP/IP printer port. To do this, follow these steps:
Article ID: 940723 - Last Review: August 16, 2007 - Revision: 1.2