Error message when you try to start the SoftGrid Client "Error code: xxxxxx-xxxxxx2C-800700C1"

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Article ID: 931151 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
This article has been archived. It is offered "as is" and will no longer be updated.
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Symptoms

When you try to start Microsoft SoftGrid, the program does not respond and you receive the following error message:
The SoftGrid Client could not launch {application_name}.
is not a valid Win32 application.
Error code: xxxxxx-xxxxxx2C-800700C1
When this problem occurs, the following entry is logged in the SoftGrid Client log file (Sftlog.txt):
No information is available at this time.
Additionally, the following entry is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):
No information is logged to sft-server.log for this error code.

Cause

This problem can occur if the following conditions are true:
  • The executable file that is specified in the FILENAME attribute of the CODEBASE element of the .OSD file is not an .exe file, a .bat file, or a .cmd file. Use workaround 1.
  • The executable file that is specified in the HREF element of the .OSD file is not an .exe file, a .bat file, or a .cmd file. Use workaround 2.

Workaround

To work around this problem, use the appropriate method.

Workaround 1

Modify the .OSD file by using a text editor to correct the executable file name in the FILENAME attribute.

Workaround 2

Modify the .OSD file by using a text editor to correct the executable file name in the in the HREF element.

Properties

Article ID: 931151 - Last Review: January 16, 2015 - Revision: 3.0
Applies to
  • Microsoft Application Virtualization for Remote Desktop Services
  • Microsoft Application Virtualization for Windows Desktops
Keywords: 
kbnosurvey kbarchive kbexpertiseinter kbtshoot KB931151

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