Article ID: 930748 - View products that this article applies to.
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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows registry
When you try to start a SoftGrid-enabled application, you receive the following error message:
Additionally, the following message is logged in the SoftGrid Client log file (sftlog.txt):
The SoftGrid Client could not launch <application_name>.
An unexpected error was encountered. Please report the following error code to your system administrator.
Error code: <xxxxxx-xxxxxx>46-0000001B
The app manager could not create an application from '<path>\<filename>.osd' (rc <xxxxxx>06-0000001B).
This problem occurs if the user who is trying to start the application does not have sufficient permissions to the registry.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To resolve this problem, grant the user full permissions to the Suite Reference Count registry subkey and the Users registry subkey.