Article ID: 834563 - View products that this article applies to.
When you use a notebook computer that runs Microsoft Windows XP, if Windows XP is in hibernation when you remove a swappable bay device from the computer, the device may not be available to Windows XP even if you reinsert the device. For example, this problem may occur if you remove a battery or a CD-ROM drive swappable bay from an notebook computer.
This problem may occur if an Advanced Configuration and Power Interface (ACPI) enumerated device is removed from the computer without using the Safely Remove Hardware tool. Such a removal is known as "surprise removal" because the operating system is not notified before of the removal.
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Date Time Version Size File name Platform --------------------------------------------------------------- 21-Feb-2004 02:25 5.1.2600.1348 632,448 Acpi.sys IA-64 21-Feb-2004 02:24 5.1.2600.1348 179,328 Acpi.sys x86
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates