Article ID: 831014 - View products that this article applies to.
Some Alcatel software programs cannot be installed on Windows XP-based computers. The Alcatel software program cannot register specific Dynamic Link Library (DLL) files when you run the Setup program.
This problem occurs because the Alcatel Setup program tries to use a closed registry key handle to register the DLL files.
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 16-Dec-2003 19:40 5.1.2600.1325 1,821,696 Acgenral.dll 16-Dec-2003 19:40 5.1.2600.1326 220,160 Acspecfc.dll 16-Dec-2003 19:41 79,018 Apps.chm 16-Dec-2003 19:40 1,088,148 Sysmain.sdb
Installation informationAfter you have extracted and installed the hotfix files, you must use the Compatibility Administrator tool (Compatadmin) to correctly apply the hotfix. Compatadmin is included with the Application Compatibility Toolkit. To download the Application Compatibility Toolkit, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/windowsvista/aa905066.aspxThe Application Compatibility Toolkit includes additional tools such as Windows Application Compatibility Analyzer and Windows Application Verifier. However, to apply this specific hotfix, you may only want to install Compatadmin.
To use Compatadmin to apply the hotfix, follow these steps:
Note Compatibility Administrator uses the term "fix" to describe the combination of compatibility information that is added to a custom database for a specific program. This fix may be a single compatibility fix or a combination of compatibility modes. The limiting factor when you add a fix to a custom database is that it only applies to a single program.
Step 1: Use Compatadmin to create the compatibility databaseTo use Compatadmin to create the compatibility database, follow these steps:
Step 2: Add the hotfix to the custom databaseTo add the hotfix to the custom database in Compatadmin, follow these steps:
Step 3: Install the compatibility database
Step 4: Deploy the custom fix (*.sdb) to more computersTo install the hotfix and apply the custom fix to all the remaining computers, follow these steps:
For more information about how to deploy .sdb files, see the "Microsoft Windows Application Compatibility Toolkit" reference. To start the Toolkit reference, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates