Article ID: 830380 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
When you try to use Windows Explorer to copy an encrypted file from a Microsoft Windows Server 2003-based server, you may experience one of the following symptoms:
The first problem that is described in the "Symptoms" section occurs because the Win32 CopyFileEx function that has the COPY_FILE_FAIL_IF_EXISTS option selected incorrectly succeeds if the local destination file already exists.
The second problem that is described in the "Symptoms" section occurs because the Win32 CopyFileEx function that has the COPY_FILE_FAIL_IF_EXISTS option selected incorrectly does not work if the remote destination file does not exist.
The third problem that is described in the “Symptoms” section occurs because the Win32 API DuplicateEncryptionInfoFile() function creates a temp file. When the DuplicateEncryptionInfoFile() function fails, it leaves behind a 0-kilobyte (kb) file. When you copy the encrypted file, you experience the error that is described in the "Symptoms" section.
Service pack informationTo resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/ )How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform ------------------------------------------------------------------ 18-Nov-2003 03:15 5.1.2600.1321 55,296 Feclient.dll IA-64 18-Nov-2003 17:20 5.1.2600.1321 18,944 Wfeclient.dll x86
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates