You Are Locked Out of Your Account When You Try to Change Your Expired Password

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Article ID: 828790 - View products that this article applies to.
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Symptoms

When you try to change your password after your password has expired, you are locked out of your account.

Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP

   Date         Time   Version        Size    File name
   ------------------------------------------------------
   26-Sep-2003  18:49  5.1.2600.1254  55,296  Samlib.dll 

Windows XP (64-Bit)

   Date         Time   Version        Size     File name    Platform
   -----------------------------------------------------------------
   25-Sep-2003  22:59  5.1.2600.1254  144,384  Samlib.dll   IA-64
   25-Sep-2003  22:47  5.1.2600.1254   55,296  Wsamlib.dll  x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Properties

Article ID: 828790 - Last Review: December 25, 2014 - Revision: 4.0
Applies to
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB828790

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