Improved Message Tracking Features in Exchange Server 2003

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SUMMARY

This article describes improved message tracking features in Exchange 2003 that you can use to troubleshoot mail flow issues.

MORE INFORMATION

Improvements made to the message tracking features in Exchange 2003 include:
  • New message tracking events
  • The ability to track the complete path that a message takes (including steps after the categorizer)
  • Retry attempt logging
  • Mail delivery to individual recipients of distribution groups (including query-based distribution groups)
  • The ability to easily change the location of the message tracking log files

New Message Tracking Events

  • Message Scheduled to Retry Categorization
  • Message Categorized and Queued for Routing
  • Message Routed and Queued for Remote Delivery
  • Message Scheduled to Retry Routing
  • Message Queued for Local Delivery
  • Message Delivered Locally to Multiple Recipients
  • Message Scheduled to Retry Local Delivery

Track the Complete Path that a Message Takes (Including Steps After the Categorizer)

This section is an example of the path that a message takes when it is sent from one Exchange computer to another Exchange computer.

Message History:
  • SMTP Store Driver: Message Submitted from Store
  • SMTP: Message Submitted to Advanced Queuing
  • SMTP: Started Message Submission to Advanced Queue
  • SMTP: Message Submitted to Categorizer
  • SMTP: Message Categorized and Queued for Routing
  • SMTP: Message Routed and Queued for Remote Delivery
  • SMTP: Started Outbound Transfer of Message
  • Message transferred to mail1.contoso.org through SMTP

Retry Attempt Logging

  • Message Scheduled to Retry Categorization
    The message has failed categorization. The message is in the pre-categorizer queue waiting to be retried or is in the process of being categorized.
  • Message Scheduled to Retry Routing
    The message has not been routed because of a transient error (that is, the routing engine did not successfully initialize). The message is in the pre-routing queue waiting to be retried or is in the process of being rerouted.
  • Message Scheduled to Retry Local Delivery
    The message has not been delivered to the store. The message is queued in the local delivery queue waiting to be retried or is in the process of being resubmitted to the store.

Mail Delivery to Individual Recipients of Distribution Groups (Including Query-based Distribution Groups)

This is an example of a message that is sent to a distribution group that has four users.
Message History:
  • SMTP Store Driver: Message Submitted from Store
  • SMTP: Message Submitted to Advanced Queuing
  • SMTP: Started Message Submission to Advanced Queue
  • SMTP: Message Submitted to Categorizer
  • SMTP: Message Categorized and Queued for Routing
  • SMTP: Message Queued for Local Delivery
  • SMTP: Started Delivered Locally to multiple recipients
  • SMTP Store Driver: Message Delivered Locally to Store to user1@contoso.org
  • SMTP Store Driver: Message Delivered Locally to Store to user2@contoso.org
  • SMTP Store Driver: Message Delivered Locally to Store to user3@contoso.org
  • SMTP Store Driver: Message Delivered Locally to Store to user4@contoso.org

Change the Location of the Message Tracking Log Files

To easily change the location of the message tracking log files, follow these steps:
  1. In Exchange System Manager, expand your organization, expand Administrative Groups, expand your administrative group, expand Servers, right-click your server, and then click Properties.

    Note You must have administrative group support enabled if you want to view administrative groups in Exchange System Manager. To enable administrative group support, right-click your organization, click Properties, click to select the Display administrative groups check box, click OK, and then restart Exchange System Manager.
  2. On the General tab, click Change under Log file directory.
  3. Type the path of the folder where you want the message tracking logs to be stored.
  4. Click OK, click Apply, and then click OK.
  5. Restart the Microsoft Exchange System Attendant service.


For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
821910 HOW TO: Troubleshoot for Exchange Server 2003 Transport Issues

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Article ID: 823864 - Last Review: October 25, 2007 - Revision: 1.3
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
Keywords: 
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