Article ID: 821690 - View products that this article applies to.
When you start your computer, you may receive the following error message:
If you click Click Here at the bottom of the message box, the following error signature information may appear:
Generic Host Process for WIN32 Services has encountered a problem and needs to close. We are sorry for the inconvenience.
When you click Start, and then click My Computer, or when you double-click My Computer on your Windows desktop, Windows may search, and a flashlight icon may appear, for a long time (for example, five minutes) before files appear. A list of files and folders may not appear.
App name App version Module name Module version Offset --------------------------------------------------------------------- Svchost.exe 5.1.2600.0 Hpgtpusd.dll 126.96.36.199 00008d0d
This behavior may occur if use an old HP printer driver or an old HP scanner driver.
The symptoms that are described in this article may occur for other reasons. If you are experiencing a problem that resembles the one that this article describes, it may be a different problem. To troubleshoot similar problems, please see the "Similar problems and resolutions" section later in this article.
To resolve this problem, follow these steps:
http://support.microsoft.com/gp/vendorsThe third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
If you are still experiencing a problem that resembles the problem that this article describes, it may be a different problem. For more information about similar problems and resolutions, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/931852/ )Error messages when you start a Windows XP-based computer and then try to download Windows Updates
(http://support.microsoft.com/kb/894391/ )You receive a "Generic Host Process" error message after you start the computer, or DBCS attachment file names are not displayed in Rich Text e-mail messages
(http://support.microsoft.com/kb/819017/ )Long delay before files appear in My Computer in Windows XP