Article ID: 819017 - View products that this article applies to.
When you click Start and then click My Computer, or when you double-click My Computer on your Windows desktop, Windows may search (a flashlight may appear) for a long time (for example, 5 minutes) before files appear.
This problem may occur if you install or use any of the following:
To resolve this problem, use one or more of the following procedures, appropriate to the software or hardware that you have that are listed in the "Symptoms" section of this article.
Windows Image AcquisitionStop the WIA service. To do so, follow these steps:
HP ScanJet 3400CUnplug the HP ScanJet 3400C from the Universal Serial Bus (USB) port, and then restart Microsoft Windows XP.
HP ScanJet 5400/5470CUnplug the HP ScanJet from the USB port, and then restart Microsoft Windows XP.
RCA DCM 215 DSL ModemUnplug all other USB devices when you use this modem.
Cable modem (model unknown)Unplug all other USB devices when you use your USB cable modem.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.