Article ID: 812248 - View products that this article applies to.
When you try to compress old files on a Windows XP-based computer, the Disk Cleanup tool may stop responding, and you may receive the following message:
To have us fix this problem for you, go to the “Fix it for me” section. If you would rather fix this problem yourself, go to the “Let me fix it myself” section.
To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
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Now go to the "Did this fix the problem?" section.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
This problem occurs when there is an incorrect entry in the registry that is used by the Disk Cleanup utility to locate compressed files. To work around this problem, follow these steps:
Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support
For more information about the Disk Cleanup tool, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/310312/ )Description of the Disk Cleanup tool in Windows XP