Bcc information is lost for journaled messages in Exchange 2000

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Article ID: 810999 - View products that this article applies to.
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SYMPTOMS

When you journal e-mail messages in Microsoft Exchange 2000 Server or in Microsoft Exchange Server 2003, any Blind Carbon Copy (Bcc) information in the message is lost.

RESOLUTION

To resolve this problem, use the appropriate method.

Microsoft Exchange 2000 Server

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.Component: MSExchangeTransport

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size    File name
   --------------------------------------------------
   23-Dec-2002  23:18  6.0.6389.0      3,915,776  Cdoex.dll        
   23-Dec-2002  23:03  6.0.6389.0        131,072  Drviis.dll       
   23-Dec-2002  23:18  6.0.6389.0      3,567,616  Excdo.dll        
   23-Dec-2002  23:04  6.0.6389.0        258,048  Exmime.dll       
   23-Dec-2002  23:08  6.0.6389.0      1,691,648  Exoledb.dll      
   23-Dec-2002  23:09  6.0.6389.0        303,104  Exsmtp.dll     
   23-Dec-2002  22:26  6.0.6389.0      2,260,992  Mdbmsg.dll       
   23-Dec-2002  22:00  6.0.6389.0         32,768  Mdbrole.dll      
   23-Dec-2002  22:59  6.0.6389.0         94,208  Peexch50.dll     
   23-Dec-2002  23:01  6.0.6389.0        393,216  Phatcat.dll      
   23-Dec-2002  23:03  6.0.6389.0      4,591,616  Store.exe        
   
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
301378 How to Obtain the Latest Exchange 2000 Server Service Pack

Microsoft Exchange Server 2003

Follow the instructions that are in the "More Information" section of this article to turn on the journaling feature.

MORE INFORMATION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. After you download this hotfix, you can journal messages and preserve the Bcc information of the message. By default, this feature is turned off. To turn on the journaling feature, add the following registry key on the server:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeTransport\Parameters
After you have added the
Parameters
registry key, add the following registry key and values:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeTransport\Parameters\

Key name: JournalBCC
Data type: Dword
Data value: 1
The Exchange SMTP Service and the Information Store service must be restarted before this registry key is considered valid.

There are two known issues with this fix that are addressed in Exchange Server 2003:
  • When you view the journaled message, the Bcc: line also contains the To: and Cc: line recipients. Third-party vendors who write journaling products are aware of this and are developing a workaround for this problem.
  • If the journaled message has a double-byte character set (DBCS) display name, that information appears incorrectly on the Bcc: line.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 810999 - Last Review: January 7, 2015 - Revision: 5.1
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
  • Microsoft Exchange Server 2003 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbfix kbexchange2000presp4fix kbbug KB810999

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