Article ID: 323647 - View products that this article applies to.
This article was previously published under Q323647
In a "clean" installation of Windows XP, the HelpAssistant account is created but is not disabled. After you create HelpAssistant tickets, the account may remain enabled when all of the tickets are deleted.
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
(http://support.microsoft.com/kb/322389/EN-US/ )How to Obtain the Latest Windows XP Service Pack
Date Time Size File name ---------------------------------------- 04-Jun-2002 17:31 131,072 Sessmgr.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
For additional information about Remote Assistance, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/300546/EN-US/ )Overview of Remote Assistance in Windows XP
(http://support.microsoft.com/kb/300692/EN-US/ )Description of the Remote Assistance Connection Process